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Learning Technology and Alternative Delivery
Student Help
Valencia students have several ways of getting assistance with
courses that use the Blackboard online course development tool. For technical assistance with your course, contact the helpdesk by:
- Phone 407-582-5600 (24/7 Phone Support)
- Filling out the form below (Response within 24 hours during weekdays)
To find answers to your Frequently Asked Questions, check out our FAQ and What If's page.
Your question may be answered already by one of the LTAD
resources available on this site. Make sure you have checked those
documents before proceeding.
* is a required field.
Whom do I call for . . . ?
For Questions about Basic Blackboard use . . .
- Attaching documents
- Posting assignments
- Displaying images
You can register to a free online workshop called Valencia Online 101.
For questions about connection difficulties, or after-hours
emergency situations . . .
- General difficulties accessing a course
- Browser time-outs
- Slow performance (response time or update slow-downs)
- Password Problems
Call the Valencia Online Helpdesk 407-582-5600 immediately (or as soon as possible).
The sooner you are able to contact them, the more accurately
they will be able to trace your connection problems.
What information do I need when I call?
When calling, try to have as much of following information as
possible:
- Nature of the problem, including pertinent URLs
- Login name and password
- Time of occurrence
- Location of user
- ISP (Mindspring, Netzero, AOL, etc.)
- Browser and version (Netscape Navigator 4.7, MS Internet Explorer
5, etc.)
Providing the information above will help either staff more quickly
and accurately assist you, whether it involves troubleshooting a
problem or offering a quick tip.
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