Tour Guides / Instructors

Jim Inglis
Jim Inglis, the full-time instructor for hospitality management, began his career in the field of hospitality when he attended Paul Smith's College in New York. During his two years at Paul Smith's, Jim had the opportunity to work at the 1980 Winter Olympics in Lake Placid, New York. It was that opportunity that solidified Jim's career path into hospitality management. Upon completion of his two year degree at Paul Smith's, Jim attended Florida International University where he received his B.A. degree in hospitality management. In 1995, Jim attended Webster University to earn his M.A. in management.

Jim's experience in hospitality covers many areas. He has been a Stewarding supervisor and manager for Hyatt Hotels, a Housekeeping manager, and Director of Purchasing for Hilton Hotels, an Executive Housekeeper and Front Office Manager for the Quality Suites Hotel in Indiatlantic Florida, and the Director of Housekeeping and Property Manager at Orange Lake Country Club in Kissimmee, Florida. 

Jim later went on to teach hotel and restaurant management at ITT Technical Institute in Maitland, Florida. After seven years there, Jim became the Dean of Students and Education Supervisor.

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Roy Costa, R.S., M.S.
Roy Costa, a member of the Hospitality Education Program for the Department of Business and Professional Regulation, is a recognized expert in training food service and health services personnel. Because of Roy's thorough understanding of the state and federal laws governing the fields of healthcare and hospitality, he is sought out by professional societies, government agencies, and the hospitality industry. Roy's ability to solve and manage sanitation and safety problems has allowed him to train over 5,000 members of the hospitality and healthcare fields. Along with instructing Valencia's students in sanitation procedures, Roy trains managers and employees for a variety of institutions, including hotels, restaurants, nursing homes, daycare centers, hospitals, and assisted living facilities.

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Richard Johnston
Richard Johnston's private law practice has been successful for over 20 years. Richard's practice concentrates on commercial law, especially minority shareholder buyouts. This commercial law practice has allowed Richard to come in contact with several area restaurants and hotels throughout the years. 

Since 1993, Richard has also held the position of Executive Officer for an area consulting firm. This firm specializes in small business start-ups, financing, management, etc. Through his contacts with both large and small businesses, Richard's background in hospitality law has become quite extensive.

Richard holds college degrees in history, law, and business administration. While completing one of these degrees, one of Richard's papers was presented at the 1993 Conference of the Association for Global Business and was selected for publication.

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Louis Robbins, CHA
Louis Robbins is currently the General Manager of the DoubleTree Guest Suites at Walt Disney World Resorts. Louis is a graduate of NOVA University, where he was the Valedictorian of his graduating class. In 1992, he received one of NOVA's "Outstanding Achievement" awards. Since his move to DoubleTree, Louis has made quite a name for himself. In 1995, Louis was nominated by the Academy of Travel of Tourism in Florida to receive the "Annual Tourism Professional of the Year" award. In 1996, Louis and his staff at the DoubleTree received the "CARE Hotel of the Year" award, an award given by DoubleTree.

In 1997, he received the Florida Hotel & Motel Association's "Gold Key" award for employee relations and the American Hotel & Motel Association's (AH&MA) "Stars of Industry Award" for employee relations.

Before he began his career with DoubleTree Guest Suites, Louis was the General Manager of Westchase Hilton Hotel & Towers in Houston, Texas. According to George Ballas Sr., Owner of Ballas Enterprises, Louis has "excellent human relations with management, personnel, guests, and the public."

Louis has certainly established himself as a leader in the Hospitality Industry

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